Privacy Policy
1. Introduction
Al-Mashgool (“we”, “us”, “our”) operates the Al-Mashgool mobile application and this website (collectively, the “Services”). We respect your privacy and are committed to protecting personal data in accordance with applicable data protection laws.
This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Services, you acknowledge that you have read this policy. If you do not agree, please discontinue use of the Services.
2. Data controller
The data controller responsible for your personal data is:
Al-Mashgool / HibSoft Technologies
Email: privacy@al-mashgool.com
Support: support@al-mashgool.com
Note: Update the postal address and registered entity name in this section before publication if required by your jurisdiction or app store policies.
3. Information we collect
3.1 Information you provide
- Account data: name, email address, and password when you register or sign in.
- Communications: messages you send to support or through contact forms.
3.2 Information collected automatically
- Usage data: content viewed, search queries, share actions, and general interaction with the app (e.g. view counts where enabled).
- Device data: device type, operating system, app version, and language preferences.
- Log data: IP address, timestamps, and diagnostic logs for security and performance.
- Local storage: authentication tokens and cached preferences stored on your device (see app settings).
3.3 Content you access
We do not require you to upload personal documents to read library content. PDF or text files you open are served from our servers; opening a file may be logged for analytics and licensing purposes.
4. How we use information
We use personal data to:
- Provide, maintain, and improve the Services;
- Authenticate users and manage accounts;
- Deliver library content, search, and recommendations;
- Respond to inquiries and provide customer support;
- Monitor usage, fix errors, and protect against fraud or abuse;
- Comply with legal obligations and enforce our Terms;
- Send important service notices (we do not sell your personal data).
Optional analytics or push notifications, if enabled in the app, will be described in-app and can be controlled via device or app settings where available.
5. Legal basis (where applicable)
Depending on your location, we process data based on:
- Contract: to provide the Services you request;
- Legitimate interests: security, analytics, and service improvement;
- Consent: where required for optional features;
- Legal obligation: where the law requires retention or disclosure.
6. Sharing and disclosure
We may share information with:
- Service providers: hosting, email, analytics, or infrastructure partners under contractual confidentiality obligations;
- Legal authorities: when required by law or to protect rights, safety, or security;
- Business transfers: in connection with a merger, acquisition, or asset sale, with notice where required.
We do not sell personal information to third parties for their marketing purposes.
7. Data retention
We retain personal data only as long as necessary for the purposes described in this policy, including account lifetime, legal compliance, and dispute resolution. You may request deletion of your account subject to applicable law and legitimate retention needs (e.g. security logs).
8. Security
We implement appropriate technical and organizational measures, including encrypted connections (HTTPS/TLS), access controls, and secure authentication tokens (Laravel Sanctum). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
9. Your rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data;
- Object to or restrict certain processing;
- Data portability;
- Withdraw consent where processing is consent-based;
- Lodge a complaint with a supervisory authority.
To exercise these rights, contact privacy@al-mashgool.com. We may verify your identity before responding.
10. Children’s privacy
The Services are intended for general audiences seeking Islamic educational content. We do not knowingly collect personal data from children under 13 (or the minimum age in your country) without parental consent. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.
11. International transfers
Your data may be processed in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross-border transfers.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be notified through the app or by email where appropriate. Continued use after changes constitutes acceptance of the updated policy.
13. Contact us
For privacy questions or requests:
privacy@al-mashgool.com
support@al-mashgool.com